Shipping policy
Shipping Policy
Last updated: 11/02/2026
Thank you for shopping with Trendior Galaxy. This Shipping Policy explains how we process, ship, and deliver your orders.
By placing an order with us, you agree to the terms below.
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Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details when available.
Please note that processing times may be slightly longer during peak periods or promotional events.
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Shipping Locations
We currently ship across Australia.
Some products may also be available for international shipping depending on supplier availability.
Our products are shipped from trusted warehouses and fulfillment partners located in Australia and overseas.
As a result, items may arrive in separate packages.
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Estimated Delivery Times
Australia:
5–12 business days (items shipped from Australian warehouses)
7–18 business days (items shipped from overseas warehouses)
Please note these are estimated timeframes only and are not guaranteed.
Delivery may take longer due to factors outside our control.
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Possible Shipping Delays
Delays may occur due to:
• High shipping volumes
• Carrier delays
• Customs inspections
• Severe weather
• Supply chain disruptions
Trendior Galaxy is not responsible for shipping delays once an order has been dispatched.
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Tracking Your Order
Tracking is available for most orders.
Please allow 2–5 business days for tracking information to update after dispatch.
If you have not received tracking within 7 business days, please contact us.
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Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
If an incorrect address is provided and the order has already been shipped, we may not be able to make changes.
Trendior Galaxy is not responsible for orders delivered to incorrectly provided addresses.
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Lost or Stolen Packages
If your tracking shows the package as delivered but you have not received it, please:
• Check around your property
• Ask household members
• Contact your local courier
If the package is confirmed lost in transit, we will assist you in resolving the issue with the carrier.
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Customs, Duties & Taxes
Some international shipments may be subject to customs fees, duties, or taxes imposed by the destination country.
These charges are the responsibility of the customer.
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Shipping Fees
Shipping costs are calculated at checkout unless otherwise stated.
Occasionally, we may offer free shipping promotions.
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Order Changes & Cancellations
Orders can only be modified or cancelled within 12 hours of placement.
After this time, orders may already be processed or shipped.
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Contact Us
If you have any questions about shipping, please contact us:
📧 trendiorgalaxy@gmail.com
Business Location: Queensland, Australia