Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Return Period

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include proof of purchase (receipt or order confirmation)

Items returned without prior approval will not be accepted.

How to Start a Return

Before returning any item, please contact us at:

📧 trendiorgalaxy@gmail.com

Our support team will provide you with the correct return address and instructions.

⚠️ Do NOT send items back without contacting us first, as return locations may vary depending on the supplier or warehouse.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is defective

  • The item arrived damaged

  • The wrong item was received

Shipping costs are non-refundable.

Damaged, Incorrect, or Faulty Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

We may request photo evidence to speed up the resolution process.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may take additional time to post the refund.

Order Cancellations

Orders can only be cancelled within 12 hours of placement.

After this time, orders may already be processed or shipped.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Gift cards

  • Personal care goods (for hygiene reasons)

  • Customized or personalized products

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank

If you still need help, email us at trendiorgalaxy@gmail.com

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Contact Us

If you have any questions about returns or refunds, please contact us:

📧 trendiorgalaxy@gmail.com