Refund policy

Returns & refunds

For help with a return or product issue, email trendiorgalaxy@gmail.com with your order number and a description of the issue. Please contact us before sending an item back so we can provide the correct return address and instructions. Return locations vary by product.

Your Australian Consumer Law rights

Our goods come with consumer guarantees under the Australian Consumer Law. This policy does not exclude, restrict or replace those rights. For a major failure, you can choose a refund or replacement. For a minor problem, we will provide a remedy as required by law. If it cannot be fixed within a reasonable time, further remedies may apply.

The 30-day change-of-mind period, unused-item requirements and exclusions below do not limit claims for faulty, damaged, incorrectly supplied or otherwise non-compliant goods. Original packaging is not required for a consumer guarantee claim. We handle these enquiries directly; you do not need to obtain the supplier's approval yourself.

30-day change-of-mind returns

If you change your mind, contact us within 30 days of receiving your order. Eligible items must be unused, in their original condition and packaging, with proof of purchase. Please obtain return instructions before sending the item.

For change-of-mind returns, you pay the return shipping cost. Original delivery charges are not refunded for change-of-mind returns, except where required by law. We do not charge a restocking fee under this change-of-mind policy.

Gift cards, custom or personalised products, items clearly marked final sale, and personal-care or hygiene products are excluded from change-of-mind returns. These exclusions do not affect your Australian Consumer Law rights.

Faulty, damaged or incorrect items

Contact us as soon as you notice a problem. Include a description and, where practical, photos to help us assess it. We will arrange the appropriate remedy and return instructions. If a product is confirmed to have a consumer guarantee problem, we will cover or reimburse reasonable return shipping costs as required by law. Please keep postage receipts. We will discuss collection options for items that cannot reasonably be posted.

Refunds & exchanges

We will let you know the outcome after assessing your return. Approved refunds are issued to the original payment method, normally within 5–10 business days. Your payment provider may take additional time to display the refund. For a change-of-mind exchange, contact us about returning the eligible item and placing a new order. This does not limit any replacement remedy available under the Australian Consumer Law.

Order changes & cancellations

Contact us as soon as possible if you need to change an address or cancel an order, preferably within 12 hours. We will check whether processing or dispatch can be stopped. Changes and cancellation cannot be guaranteed once processing has begun. Any additional delivery cost caused by an incorrect address will be discussed with you first. These arrangements do not limit your Australian Consumer Law rights.